Troubleshooting WordPress Incidents

Our goal is to provide our customers with great WordPress hosting and troubleshooting support. Try using the table below to get results.

Please read our scope of support policy to make sure you have proper expectations of what will be fixed.

Incident Support Possible fixes
White Screen of Death Ticket /
  • Troubleshoot cause, regain access to site
Error Messages Ticket
  • Error Codes (403, 404, 406, 500)
  • PHP Errors
  • MySQL Errors - Error Establishing DB Connection
Plugins Ticket
  • Disabling Plugins
  • Functions not found
  • Identify if there is a conflict or compatibility issue
Themes Ticket
  • Set homepage template
  • Maintenance page
  • My carousel / slider isn't sliding
  • Identify if there are JS / CSS Conflicts
Dashboard Issues Ticket /
  • Login Page Refreshing
  • Can’t Login/Locked Out
  • WordPress Keeps Logging Me Out
  • Post Scheduling Not Working
  • Change Site URL
Images Ticket
  • Fix Common Image Issues
  • Troubles Uploading Images
  • Regenerating Thumbnails
Mail Ticket /
  • Password Reset Emails
  • SMTP vs PHP Mail
.htaccess Ticket / Phone
  • Setup and re-setup of Redirects in cPanel
  • 500 Internal Server Error
  • Page download
  • Imagick limits
Hacks Ticket
  • Have I been hacked
  • Recovering from a Hack
  • Security Recommendations
Performance Ticket / Phone
  • Heartbeat Control
  • Use a CDN
  • Search engine Crawl delay
  • Use only necessary plugins
  • Speed tests and what to look for
  • Using GTMetrix
  • Avoid using deprecated functions
Caching Issues Ticket / Phone
  • Types of caching and how they differ
  • My Changes aren’t Showing
  • Clearing Cache
  • Enabling/Disabling Caching in wp-config.php