Nobody has better support than Vondelphia. Nobody. Why? All we do is deliver Made in USA quality results. Nbody get's ripped off and everybody we help will get results! Von never outsource's and Von promise's to put best effort forward each time a support request is services.
What more do you want? Just tell us, create feedback ticket.
In order to understand the support you could expect to receive, glance over the table below.
|*||Premium Support||Basic Support|
|Get support by phone, text, email or chat.|
|Talk directly to the Founder / CEO of Von|
|Philadelphia, USA based customer support|
|Domain, hosting and website consultation|
|Get access to product improvements and updates|
|Disrespect and waste everybody's time|
|Get access to private, project management app|
|Issues related to WEB Design & Development|
|Issues related to malicious code cleanup and similar|
|3rd-party addons / scripts (setup, tweaks, etc)|
|Domain registration research & recommendation(s)|
|Buy for $55|
Our support policy is solid.
- You receive support for as long as you are a customer (sometimes longer).
- You have the option to deposit funds, request an invoice and receive upgraded support.
- Purchase upgraded support by opening a ticket, sharing your problem and review your custom quote.
- The cost of upgraded support is calculated either as a percentage or flat fee. It just depends on how complex your support upgrade is.